Order / Product Delivery / Shipping Costs
Once you completed your order, you get the following message (example): “YOUR ORDER IS COMPLETED. THANK YOU. Your order number is 71243. Please check your e-mail. We have sent you a confirmation e-mail with the details of your order. “
Fees / Free Delivery
Transport costs are the same for the mission in any part of Greece and is as follows:
- For orders inside Attika region the shipping costs are 5,00 €
- For orders rest Greece the shipping costs are 5,50 € (the above prices included VAT).
Shipping Costs for Cyprus
- Shipping costs are 15,00 € (the above prices included VAT).
Delivery days are Monday through Friday from 9.00 am to 5.00 pm
Non Completed Order
The kkslab company would like to apologize for rare cases will not be able to complete an order, the reasons may be as follows :
- The automatic update product availability has not updated for technical reasons the existing availability, since it is an automated process connected online with nine stores.
- If there would be simultaneous sales in specific product and specific color or size in one of the stores the availability may not be able to serve simultaneous orders.
- If you do not confirm the details of the client and there is no response to communication effort then the order is automatically canceled.
However in these rare cases, we ask for your understanding and our professional staff will try to serve you with the best way.
Your order may be delayed for the following reasons:
The product you ordered is not available: Among the 1500 products displayed in our online store there is the rare case been sold out and our online system have not had time to automatically update on availability. In this case one of our staff will contact you to give you all the alternatives or cancel the order without any financial charges for the consumer.
In times of extreme weather events or strikes, and in any event of force majeure, which could affect the transport and delivery of your order. Same goes for Sales period.
If it is impossible to contact with you with telephone or e-mail (if a problem occurs on your order, or with the product or in relation with the payment ) ex. the information you entered is not properly updated.
Return/ Defective Products
In cases where a demonstrable fault kkslab sold defective products and poor quality or error in taking the order, the pricing, the shipping, damaged during shipping, poor packaging, etc. then assume full responsibility for replacement costs of the return (we deposit the equivalent costs in the bank account which would indicate), as well as forwarding expenses.
The repayment terms remain the same as those mentioned above ..
Stock clearance ( last items ) offers refer to all sport & casual brands’ shoes and clothes. They are valid until items go out of stock and only for orders from the online store. All orders are queued.
For any inquiries please contact us by phone at +30 211 402 8 408 or email us at firstname.lastname@example.org